Cancellation & Refunds

• An order can be cancelled free of charge any time before payment is completed — simply don't proceed to payment, or contact us if it's already submitted.
• Once payment is completed and production has begun, the order generally cannot be cancelled, since materials are cut/printed and labour committed specifically for it.
• If you need to cancel after payment but believe production hasn't started yet, contact us immediately (see Contact Us) — we'll do our best to stop it in time, but can't guarantee it.

• If an order is cancelled before production begins, any amount already paid is refunded in full to the original payment method.
• If an item arrives damaged, defective, or materially different from what was ordered, contact us within 48 hours of delivery with your order number and photos — we'll repair, replace, or refund the affected item at our discretion.
• Approved refunds are processed back to the original Razorpay payment method and typically reflect within 5–7 business days, depending on your bank/card issuer.

Change-of-mind returns are not available once production has begun, since items are made specifically to your order. Minor variations inherent to the production process (small tolerances in colour, cut, or material grain) are not considered defects.

For anything about a specific order's cancellation or refund status, contact us — see Contact Us — with your order number.